The player from Germany has deposited a large amount of money accidentally. The casino returned her deposit back, so we closed this complaint as resolved.
DrueckGlueck Casino - Player has deposited funds into her account by mistake.
Amount: €1,000
DrueckGlueck Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I wanted to deposit € 10 at the DruckGlueck casino in mid-February.
Unfortunately I entered 10.00 euros. The comma was deleted by the casino and I accidentally paid 1000 euros. Immediately afterwards I called up the customer chat and described the situation. Since then I have been struggling to repay my 1000 euros. In the meantime I have corresponded with more than 10 different people who repeatedly prevent the payment by repeatedly calling for any documents. After a phone call to the customer hotline in Munich, I was assured that all documents had been submitted and the money had been instructed. But nothing has been received on my account so far. The 1000 euros were also immediately removed from the casino account. I'm a little desperate now. How dubious is this casino ???? Can you help me?
Thank you very much and kind regards Bärbel
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4 years ago
Dear Bärbel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, please could you forward us the receipt from depositing funds into your account? I believe, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Hi there,
Yes I like doing that.
How am I supposed to convey this to you?
Greetings Bärbel
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4 years ago
You can upload picture here or send it to my email address: petronela.k@casino.guru. Thank you very much.
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4 years ago
Translation
Unfortunately the email came back.
Apparently it was recognized as spam.
I hope I was able to submit the picture !!
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4 years ago
Thank you very much Bärbel for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
I would like to ask DrueckGlueck Casino to comment on this case.
In the meantime Bärbel, I would like to ask you to keep me updated and, please, let me know if there is anything new with this case.
Thank you very much for bein patient.
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4 years ago
Translation
Hello Kristina,
nothing has changed yet. My money is still not there, although I have been told that it is dependent and no one has replied to my last email.
Greetings Bärbel
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4 years ago
Translation
Hello Kristina,
As it looks, DrueckGlueck doesn't seem to answer.
How is this continuing?
The money was still not in my account.
Regards Bärbel
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4 years ago
Hello Bärbel,
DrueckGlueck Casino sent us an email, that the casino tried to send you your money back, but the first attempt of refunding your money wasn't successfull because of incorrect information from you.
The casino tried to refund your money yesterday again, hopefully this transaction will be successfull this time. They emphasize, that it can take up to 5 working days until the money reaches your bank account.
Please, let me know if the money doesn't reach your account by the end of the next week, so we can continue resolving your complaint accordingly.
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4 years ago
Translation
Hello Kristina,
Thank you very much for your information.
Yes, DrueckGlueck claimed that the account was not mine.
But I think they made a mistake because my 1000 euros are up too
arrived at the account. I also have my account information several times
cleverly.
But never mind, I just hope that the money arrives this time.
Thank you in advance for your efforts.
Kind regards Bärbel
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4 years ago
Translation
Hello Kristina,
I have just received 998.50 euros in my account. Without sender with the purpose: DEVISEN, payment from abroad.
I am assuming that this is the repayment of DrueckGlueck. I find it very outrageous not to pay the full amount.
But since I had to leave my nerves with this company, I am satisfied with it.
I thank you again for your help in this matter.
All the best and best regards
Bärbel
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4 years ago
Hello Bärbel,
Thank you for the information. Sometimes there is some fee for a transaction, but I am glad you received at least this amount back. I am closing this complaint now. Thank you for contacting Casino Guru and I hope you won't come across a problem like this again.
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