Digibet Casino - Player’s dissatisfied with overall casino experience.

Digibet is a nice casino with nice games. But if you win and wanna withdraw your money, forget it! You will wait weeks!

the chat doesn’t work.. try it everyday and nobody answer. If you wanna email them, you get an error.. email isn’t work as well.

i wont come back ever on digibet.

Dear Lennard,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you, please, confirm that you passed the KYC verification?

I tested the live chat and I didn’t come across similar problems like you. It is working, the support agent replied very fast and straight to the point and the live chat is available from 8 am GMT till 1:00 am GMT. Which email address did you use?  I found this form in ‘Contact us’ which you could try:

https://www.digibet.com/contact-us/

Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

I did upload all my documents. But they ask me for it on email now, again. Including a bank logo.. don’t know what they mean by that.

bic/swift, iban, name, passport and post adress must be enough.. like other casino’s.

they notice I can NOT upload documents by email. I closed my account, so there is no other way to upload anything. I think they don’t read my emails, where I explain everything. Cause I only get a robot answer.

digibet is totaly shit.

Thank you very much Lennard for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Lennard,

I looked at your complaint and will do my best to help you. I would like to invite Digibet Casino into this conversation. Can you please specify what is the problem with player’s verification and withdrawal process?

We would like to ask the Digibet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Lennard,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.