Diamond Reels Casino - Player’s withdrawal has been delayed for six months.

I have not been able to receive payment for a very long time from Diamond Reels Casino (EUR version) at www.diamondreels.eu since March 2024. My account has been document-verified, and the only responses I receive when inquiring about the payment are apologies, stating that my emails have been forwarded to the finance department, or vague assurances that payment will be made soon. Below is an example of an email I received from them in April 2024:

'Hi Andres,

I trust this email finds you well.

With regard to your recent email, I have reviewed your account and see that your withdrawal is currently being audited and will be processed with the next batch of payments. Congratulations on your win.

If you have any queries or concerns, please feel free to contact us at any time.

Kind regards,

Gabby'"

Dear andrescerami,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please forward any recent communication between you and the casino discussing the issue to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas