DelOro Casino - Player's deposit limits have not been properly set up.

Hii. There’s no gambling or self exclusion options there. I was making like deposits and lose them everyday!! Until i asked them to set a weekly limit 400, i used them. The second day i was able to deposit another 400. Which is not good and today i asked them for the limit they told me it was 400 a day not a week!! The casino manipulate me so bad and i really don’t like that. And i need them to pay the money they let me lose cause this is very unfair. My total loss there exceeds 5k.

Dear amoh04513,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please send me the chat transcript or screenshots of your conversation with customer support when you requested your deposit limit to be set up? My email address is veronika.l@casino.guru.

Regarding your self-exclusion, have you requested to be self-excluded via email or chat? Have you specified the reason you want to be self-excluded and the duration of your self-exclusion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear amoh04513,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Close it pls

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.