The player from Austria faces a two-week delay in account verification and receives unfulfilled promises from the live chat support regarding the withdrawal process.
DelOro Casino - Player's account verification is delayed.
Amount: €5,500
DelOro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 32m 43s
Case summary
4 hours ago
Public
Public
13 hours ago
Translation
Hello, my account has not been verified for two weeks. The live chat always gives empty promises.
Automatic translation:
Public
Public
4 hours ago
Hello Hallo123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DelOro Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hallo123 has 6d 19h 32m 43s to reply
