The player from Brazil is unable to withdraw R$6238 due to a verification issue, despite having already fully verified their account. They have opened multiple tickets with the Davbet team, but the problem remains unresolved.
DavBet Casino - Player's withdrawal is delayed due to account verification.
Amount: 6,238 R$
DavBet Casino
Safety Index:Above averageSafety Index
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6.9
DavBet Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
5d 11h 0m 59s
Case summary
yesterday
Public
Public
1 week ago
Translation
I made a deposit of 2000 on 10/11/2024 and I currently have R$6238 available for withdrawal! However, the platform says I need to verify my account, even though it is fully verified! Since then, I've been trying to contact the davbet team. I've opened several tickets, and they said they would resolve the issue quickly, but nothing has been resolved to this day.
I kindly ask, as a customer, for you to resolve my case!!
Automatic translation:
Public
Public
1 week ago
Dear canibais,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.
- Did the casino request proof of your deposit as outlined in the verification instructions?
- Would you be able to provided if asked for by the casino?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
yesterday
Dear canibais,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
canibais has 5d 11h 0m 59s to reply
