The player from Lebanon had deposited $500 and won, successfully withdrawing $800. However, subsequent withdrawal attempts encountered issues as the casino claimed they could not find his username. Despite providing screenshots and repeatedly contacting support, the player was transferred between agents who eventually left the chat without resolving the issue. The complaint was rejected because the player failed to respond to the Complaints Team's inquiries.
Dafabet Casino - Player's withdrawals delayed and support unresponsive.
Amount: 600 ₮
Dafabet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Dear royabouantoun2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the first withdrawal was processed successfully?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
