HomeComplaintsDafabet Casino - Player's deposit has been delayed.

Dafabet Casino - Player's deposit has been delayed.

Amount: 4,000 INR

Dafabet Casino
Safety Index:Above average
Submitted: 20 Jun 2024 | Case closed : 05 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from India had deposited 4000 INR into his casino account, but the funds had not been credited even after 14 days. Despite contacting customer support and uploading payment details multiple times, the issue remained unresolved. We advised the player to contact his payment provider to investigate the missing funds, as the casino could not resolve it directly. Due to the player's lack of response, the complaint was rejected.

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5 months ago

Hii this is jagad*** na*** I have done a deposit of 4000INR in my dafabet account but still i didn't receive my deposit in my account it has been 14 days from deposit.when I was trying to contact with customer support they simply instruct me to upload all payment details but I didn't get my deposit.the customer support simply instructed about last 14 days again and again after I have been uploaded..kindly look into this issue.Here I can the attact the screenshot of payment.

ID :Vakalapudi7777

Edited by a Casino Guru admin
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4 months ago

Dear naveenchowdary489,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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4 months ago

Dear naveenchowdary489,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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