The player from Peru had waited for over two weeks to withdraw his winnings despite having sent all the necessary documents. He confirmed that he had made successful withdrawals in the past, with the most recent one on 04/20/2024. The documents he had provided included his National Identity Document, an internet receipt, a bank statement, and a selfie photo with his ID. He also clarified that there had been no bonus active when he accumulated his winnings. The issue was eventually resolved when he received his payment, after which we marked the complaint as 'resolved' in our system.
Dafabet Casino - Player deals with withdrawal delay.
Amount: 2,860 S/.
Dafabet Casino
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7.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
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6 months ago
Translation
Thank you for assisting the customers of this casino.
On the 21/04/2024, I made a deposit, won, and tried to withdraw my winnings, but I was unable to do so because they needed some documents which I have sent. I was told it would take 2 weeks and that time has already passed, yet they neither let me verify it nor withdraw my money. Today, on 05/05/2024, I am still waiting.
Previously, the withdrawals were done within days, but now it's been two weeks and there's no sign of any progress.
Automatic translation:
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6 months ago
Dear Carlos_94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have made successful withdrawals before? If yes, when exactly did you make the last withdrawal?
- Could you please advise which documents you have already provided? Have you provided all the required documents in the correct format?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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6 months ago
Translation
Hello, if I made my last withdrawal on 04/20/2024. The documents they requested were: My National Identity Document (both sides), Internet receipt, Bank Statement, Selfie Photo with my ID.
And the last thing, no bonus was active at that time.
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6 months ago
Translation
Today, I received the payment without any further inconvenience.
Also thank you.
Automatic translation:
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6 months ago
Dear Carlos_94,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
