The player from California had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. After an exchange of messages, the player confirmed that the withdrawal had been successful and that she had received her winnings. Consequently, we had marked the complaint as resolved.
Crypto Loko Casino - Withdrawal of player's winnings has been delayed.
Amount: $3,064
Crypto Loko Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Hello!
I placed an withdrawal with crypto loko casino on May 05th & 6th 2024. I used bitcoin for both withdrawal methods and it states that I must wait 5 business days for a update. But no update. I contacted support and I receive the same answer as always, withdrawal still pending & we will let u know once its updated.
Public
Public
4 months ago
Dear nhaley361,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
4 months ago
Hello!
All my information has been verified. So thats not an issue. I used bitcoin to receive my withdrawal and it states I should receive a response within 5 days. Its past the 5 days & still no update. If the casino is having payment issues or dealing with a high volume of payouts, they should say so. But the three representatives i spoke with in chat and even my VIP host did not mention any of this. They all stated there is no update & they couldn't provide any information of when i should receive one. Which i find highly unprofessional. I'm a loyal player of crypto loko and their sister casinos. I feel its not right for any player to have to wait longer than what their terms state for a payout. Especially if the individual has already been verified and there are no other issues with their account.
Public
Public
4 months ago
Thank you for your reply, nhaley361. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?
Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Public
Public
4 months ago
Hello!
I received both payouts. So I consider my complaint resolved. Thanks!
Public
Public
4 months ago
Dear nhaley361,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
