The player from the US is not able to withdraw her winnings. All withdrawal requests have been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Crypto Loko Casino - Player's struggling to withdraw her winnings.
Amount: $70
Crypto Loko Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Their withdrawals are not instant as advertised. I did the online verification, deposited the $10 and followed all withdrawal requirements. My withdrawal keeps getting canceled or put back in my account without explanation. They asked me to email ID docs that were already approved. I emailed id docs and still no payout. I'm not sure if I will ever get paid out. I advise to steer clear of this casino.
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10 months ago
Dear candista7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried requesting a withdrawal via an alternative withdrawal method?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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10 months ago
Hello Kristina,
Thank you for the assistance. I appreciate it.
1. This would be my first withdrawal request.
2. I'm not given any other withdrawal method except bitcoin.
3. The winnings were from a free chip with a playthrough requirement. That requirement was met.
Thank you!
Candace
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10 months ago
Thank you very much for your reply, candista7. Have you received any explanation from the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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10 months ago
Hello Kristina, Yes, I was finally paid yesterday. I really appreciate your help.
Candace
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10 months ago
Dear candista7,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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