Crypto Loko Casino - Player's account has been blocked after a withdrawal attempt.

ima VIP 1 user

deposited approx $77 in ethereum today 6/10/24 with 800 percent match bonus. I completed the playthru with $770.14 to withdrawal. I submitted my withdrawal to coinbase and came back an hour later to check on it. It was cancelled and when I tried to submit again, it kept saying failed so I contacted support. The agent told me to hold while he checked my account and then came back and said my access to casino has been revoked. Thats it and signed off and I haven’t been able to access my account sibce

Dear Cagood86,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Crypto Loko Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has the casino customer support explained why the access to your account has been revoked? Please forward me the communication between you and the casino that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru.

Could you please advise if you passed the full KYC verification?

Have you made any previous withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The casino has not sent any communication regarding the closing of my account and I was booted before I could get a screeenshot of the chat. The casino is an inclave account and I completed the KYC with Yoohu which has allowed me to cashout from other inclave casinos with no problems. I was considered verified for crypto Loko.

Thank you very much, Cagood86, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Cagood86!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Greetings all,

It appears there has been an issue with account validation, we have requested further information from the requisite department. We will comment further once we have received the necessary details.

Best wishes,

Crypto Loko

Hi Crypto Loko!

Is there any news?

Greetings Pavel,

We have forwarded the information to you privately.

Best wishes,

Crypto Loko

There is an ongoing communication between us and the casino representative, therefore, I am extending the timer for 7 more days.

I have reached out to the casino representative once more. Usually, we receive evidence from the right away but this time it takes longer. Cagood86, I thank you for your patience and asking for a little bit more of it. If we do not receive any info in a week, the complaint will be closed as unresolved.

Greeting all,

We have sent the additional information requested privately to Pavel.

Best wishes,

Crypto Loko

Cagood86, hello. We have received the evidence from the casino which proves that you have created multiple accounts, which we consider unfair. Therefore, I must reject your complaint. Do you have any further comments?

Dear Cagood86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.