Crypto Loko Casino - Player believes that their withdrawal has been delayed.

Deposited and lost many thousands and at the first withdrawal they canceled it and they are asking me for documents already sent more than once, now the account is verified but the payments are still on the queue, not good for a brand new casino.

Also this point is really inportant - The website shows a coupon 264% bonus and it reads no max cash out but they change it to 26x MAX cashout 2 days ago - this is a scam and deceptive practice - luckily I have screenshots of pages saved online from a 3rd party vendor demonstrating the true what kind of scammers they are, changing the rules/terms to their liking agains players

Dear mazzipuzzi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Anonymized260,

Have you received your withdrawal from the casino yet?

Dear Anonymized260,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.