The player from the United Kingdom, a top VIP level member, had hit a max win of $250,000 on Gates of Olympus. The casino had only paid out $150,000, and the player had been waiting a month for the remaining $100,000. Despite being promised unlimited withdrawals at the highest level, the casino had cited limits. The issue was resolved when the player confirmed receipt of the remaining payment, and the complaint was closed as ‘resolved’ in our system.
Crypto-Games.io Casino - Player's winnings have been delayed.
Amount: $100,000
Crypto-Games.io Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Hey CasinoGuru, I'm at the top VIP level in this casino and have been playing for 3 months, losing hundreds of thousands. I finally hit a max win of $250,000 on Gates of Olympus with $50 bets. They only paid out $150,000, and I've been waiting for the remaining $100,000 for about a month now. They keep talking about their limits, but I was told at the highest level I'd have unlimited withdrawals! Please report this casino and help me get my money. I'm worried they won't let me cash out. Check out the attached screenshots of my pending withdrawals.
Public
Public
3 months ago
Dear billdrake212,
Thank you very much for submitting your complaint.
I’m sorry to hear about the issues you’re experiencing with your withdrawal. To help us better understand and investigate the situation, could you please provide a bit more information?
- Could you specify the exact terms and conditions related to withdrawal limits at your VIP level, as provided by the casino?
- Have you received any written communication from the casino explaining why the remaining $100,000 has not been paid out? If so, could you provide screenshots or details of these communications? My email address is petronela.k@casino.guru.
- Have you contacted the casino's customer support about this issue? If so, what was their response?
- Could you clarify if the casino has provided any timeline or specific reasons for the delay in paying out the remaining amount?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, billdrake212, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
