The player from Germany is questioning whether all the requested information from the bank statement is necessary. Player’s complaint has been resolved successfully.
Craze Play Casino - Player is questioning casino’s right to request personal information.
Amount: €400
Craze Play Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Dear Uwe,
Thank you very much for submitting your query. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. I wouldn’t recommend covering any information displayed in your bank statement. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Dear Uwe,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Translation
Hello! Has settled itself. Payment has been made.
Edited
Automatic translation:
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3 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Uwe for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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