Cool Cat Casino - Player’s withdrawal has been delayed.

i won this money three weeks ago i call and they say always say the same thing i got to wait its always like this last time it was over three months i hope you can speed it up for me thank you darrell radke

Dear Darrell,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

i used bank wire they held my withdraw last time for over three months you helped to make then pay their debt last month

Dear Darrell,

Could you please advise if the funds are still pending inside your account or they have been sent but never reached you?

the withdraw is gone but i have not got paid yet

this is the 19th and now i cant make contact with cool cat there phone number will not work anymore

the bank called me and said 1355.00came in today

thank you very much

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Darrell, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela