Cool Cat Casino - Player’s withdrawal has been delayed.

They delayed paying my winning since NOV 21

Dear mehrdad1341,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

Thank you very much for considering my complaint.

1- Have you made any successful withdrawals before? No. this is for the first time with this Casino

2- Could you please confirm that you have passed the KYC verification? yes. I passed the KYC verification and prepared everything that they asked for

3-Have you tried contacting the casino regarding this issue? Please forward all the relevant communication. all contacting were via live chat. I don't have it. but there is nothing special in the chatting with them. just saying apologize and assured me that I will receive the amount ASAP.

Thank you very much mehrdad1341 for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi mehrdad1341,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Cool Cat Casino to the conversation to participate in the resolution of this complaint.

Greetings all,

I've reviewed the situation and I'll see what can be done on my end to assist mehrdad1341. If anything else is required on your part one of my agents will be in direct contact via email.

Best wishes,

Nick and Cool Cat

Hello Peter

I received the money in my account. I am going to revoke my complaint

thank u Peter and guru casino team for helping me.

Hi all, thank you for your replies.

Dear mehrdad1341,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter