Cool Cat Casino - Player’s withdrawal has been delayed.

I made my withdral for $460 on 6/26/21 and a week later checked to see when it would be approved and as of today it is still pending. I spoke to live chat several times and each time said they would esculate it. I met my bonus, so the initial amount i should be getting is 250

Dear Gladys,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. From your previous complaints we know that your account has been successfully verified in the past, could you please confirm it? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand it correctly that payment is still pending inside your account without being processed?

Do I understand correctly that all your winnings have been accumulated from a No Deposit Bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

in response to your questions the answer is yes. I will be speaking to live chat in the next few days and will let you know the outcome.

said will I contacted chat and spoke to someone, said he will follow up and check back in 3 business days.

I fully understand your frustration, Gladys. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Gladys,

Have there been any developments since our last conversation?

AS of today it is still pending and have not been approved yet

Thank you very much, Gladys, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Spoke to live chat and rep will request another follow up ...withdrawal is still pending and has not been approved

Hello Gladys!

I will try to help you with your issue. I would like to invite representatives of Cool Cat Casino into this complaint in order to help us resolve the withdrawal issue.

checked casino for my withdrawal it is still pending. not approved yet.

Greetings all,

I've reviewed the situation Gladys, I'll see what I can do to move things along for you.

Best,

Nick and Cool Cat

spoke to live chat yesterday....rep will do another followup

Just checked my account and my pending withdrawal was finally approved for $250 today....it should take about a week to be sent to their payment provider

Hey Gladys,

Just confirming that payment went out the door to our 3rd party for you yesterday, as usual we are looking at 3-10 business days before that is reflected in your bank account.

Let us know when it arrives.

Best wishes,

Nick and Cool Cat

Hello Gladys!

I will set the timer for 7 days, please let us know when you'll receive your withdrawal.

as of today no payment will let u know when I receive it

I received my withdrawal today and I want to thank you again for all your help.

Hello Gladys!

I am delighted to see the great news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.