Cool Cat Casino - Player's withdrawal has been delayed.

I requested a withdrawal on 11/10/23 . It’s now 12/05/23 and I found out yesterday via online chat, they can’t send a check to my bank because it’s international. Which is a lie! This wasn’t the first withdrawal requested and it took weeks to receive. This company should be shut down immediately, because it’s committing every crime under the sun to avoid payouts.

Hello n4srmdgjkt,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I was given a free chip. This is casino has paid a withdrawal to me before via international check. This withdrawal took about 21 days. Then I’m told the bank doesn’t accept those type of transactions and they have before. I had to do a play through of $4000 before I could receive real money which was $1100. Then they took away $280 for the chip bonus. But my withdrawal is only $322. I have spent thousands in this casino and have been scammed too much! The account was verified over 2 yrs ago. I send them emails messages every other day with no reply!

Thank you n4srmdgjkt for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello n4srmdgjkt,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Cool Cat Casino representative to join this conversation and participate in resolving this complaint.

Dear Cool Cat Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Greetings all,

I have reviewed the situation and I'll see what can be done to assist, it appears we now have current Bitcoin information and should be able to proceed. I have forwarded the requested withdrawal to the approvals department for review.

Best wishes,

Nick and Cool Cat

Thank you so much for assisting me with this matter. I can’t believe these people are literally, getting away with these tactics they are using. Not to mention they are operating without a license is frightening!!!

Dear Coll Cat Casino,

Thank you for your response and the information provided.

Hello n4srmdgjkt

Could you let me know once you receive the funds?

I am looking forward to your response.

I still have not received them and this is horrible!!!! This casino has taken my money for too long and I’m sick of it! Please do something….

Hello n4srmdgjkt,

Did you manage to request a withdrawal? Or has the casino done it for you? Was the withdrawal processed?

I am looking forward to your response.

I submitted it on the 13th of December. The site said it can take 1-5days. But the catch is your bitcoin wallet transaction will not last very long. So each time you make the initial request they will once again delay your withdrawal!!!!

Dear Cool Cat Casino,

Could you let us know once the payment is processed?

I am looking forward to your response.

Greetings all,

I attempted to push the withdrawal through and was informed there are a number of contested withdrawals within the account which were returned to the card/s of origin by request of the player or player's bank. It is necessary to contact the customer service department and address this before we can move forward on payout.

Best wishes,

Nick and Cool Cat

I Don’t recall this happening until some fraud to place by the casino

Another attempt to keep the money because I refuse to continue to allow them to commit fraud on my debit and credit cards. This happened over a year ago and they are yet continuing to scam its customers it’s terrible!!!

Hello n4srmdgjkt,

Did you manage to contact the support with the matter?

Thank you very much in advance for providing the information.

Basically, these people are playing games! They told me to send them my life history as I’ve done before only to be told again no international checks!!! I’m done and will let them have it….

Hello n4srmdgjkt,

I am not sure what you mean by life history. Have you contacted the customer service department as the casino representative has advised? Without your cooperation, we cannot investigate further.

Thank you very much in advance for providing the information.

I was basically saying that they wanted all this documentation to keep buying time. Especially, when it was provided over and over. Then it’s been 2 months and still no withdrawal this makes no sense. You can’t even speak customer service it’s a luck of the draw type situation. But, the information I receive isn’t correct.

Hello n4srmdgjkt,

Have you contacted the support with the information that the casino representative advised you? Please take some screenshots from communication with the customer service department.

I am looking forward to your response.

Yes, I have and I was told to wait 7-10 business days.

Dear Cool Cat Casino,

Could you comment on this? Will the player be able to withdraw her funds?

I am looking forward to your response.

I don’t know if I’ll be able to withdraw them. They always manage to make it impossible. You can only have a bitcoin wallet address for so long.

Greetings all,

Just an update, we are still waiting for contact from the player regarding the contested deposits and a resolution to this before we can move forward.

Best wishes,

Nick and Cool Cat

I still haven’t received my withdrawal.

Dear Cool Cat Casino,

The Player has stated she has already contacted the support and was told to wait 7-10 business days, which are about to pass. Is there anything the Player should do?

I am looking forward to your response.

I still haven’t received the withdrawal and it’s shameful this casino is literally getting away with it!!!

Greetings all,

It appears we should in theory be good to go at this point, I have escalated the withdrawal for payment via Bitcoin and hopefully we have some movement shortly.

Best wishes,

Nick and Cool Cat

Yes, thank you so much I just received it finally after all this time!

Dear n4srmdgjkt,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru