The player from Georgia had raised concerns over denied withdrawals from the casino, claiming that the casino had refused to pay out his winnings for the second time. However, before the Complaints Team could investigate further, the player decided to withdraw his complaint, expressing his dissatisfaction with the casino and his decision to stop using online casinos. Consequently, we had rejected the complaint as per the player's request.
Cool Cat Casino - Player's winnings have been denied.
Amount: $625
Cool Cat Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Cool Cat Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
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10 months ago
January 17 I deposited with one of the promos and crapped out. So I had a zero balance. I subsequently deposited $30 no promos and stopped at $625.00. Today they denied and it shows "manager withdrawal, " ...this is the 2nd time this casino has welched.
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10 months ago
Hello randj1971,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How many deposits and bonuses did you have so far? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
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10 months ago
Nick:
I appreciate the response. I can't get into the transactions on my account. I'm done with this casino and casinos en masse for now so I'm going to withdraw my complaint. Karma has a funny way of restoring the balance of things and I'm confident this casino will get what's coming. Thanks again
