ConquerCasino - Player’s complaining about not receiving deposit bonus.

The following offer arrived on 8/21, I entered the code AUG21 and deposited $ 46.22.

However, no bonus is given.

When I inquired, the answer was that the bonus had expired and I could not accept it.

How much is it?

The content of the email is also posted on the site.

** / Mr. Nagahama

Thank you for registering at our casino.

(12 bonus spar campaigns in August!) Get 12Juicy Benefits

For those who are interested in bonuses, please check the August offer we made.

You can claim up to 3 bonuses in 4 different campaigns during the period! Please note that this offer will expire in a few days (until 23:59 GMT on August 31st). For details, please press the gift box mark on the site and check various promotions.

With a deposit of at least ¥ 1,000, you can earn 15 free spins with 24k Doragon using the deposit code: FS15 !!

With a deposit of at least ¥ 2,000, you can earn 30 free spins on Steam Tower using the deposit code: FS30 !!

With a minimum deposit of ¥ 5,000, you can earn 75 free spins on Twin Spin using the deposit code: FS75.

Deposit code: With AUG21, if the minimum amount is ¥ 2,000, you can get a 25% bonus up to ¥ 50,000. You can make up to 3 claims during the promotion period. ** /

Thank you.

Dear sai1331,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and clarify how you found this offer? Do I understand correctly that the casino sent it to you? If yes, would you be so kind and forward me the email, or post here the screenshot?

Also, could you please confirm that your deposited amount has stayed untouched?

Lastly, please, forward any relevant communication between you and the casino (including the email with the bonus offer) to kristina.s@casino.guruor alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply. Could you please confirm that your deposited amount has stayed untouched?

Thank you for your help.

Cash 0

Bonus 0

is.

I am sorry, but if you have lost the deposit that should activate the offer, I am afraid we aren't able to help. Please, let me know if there is anything else I can do for you, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Thank you very much.

Finish.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.