HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,280Opened772Unresolved5,455Resolved13,043Rejected22,010
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction

Cyber.bet Casino - Player’s account has been blocked.

Unresolved Submitted: 16 Nov 2021
Black points: 324
Disputed amount: €992
Safety Index 2.1 Very low
Our verdict No reaction

Tropica Casino - Player's withdrawal has been denied.

Unresolved Submitted: 15 Nov 2021
Black points: 32
Disputed amount: €100
Safety Index 2.2 Very low
Our verdict No reaction policy

GW Casino - Player’s struggling to complete the account verification.

Unresolved Submitted: 15 Nov 2021
Black points: 2,249
Disputed amount: A$90,000
Safety Index 4.0 Low
Our verdict No reaction policy

Pokie Mate Casino - The player's balance was voided.

Unresolved Submitted: 14 Nov 2021
Black points: 518
Disputed amount: A$29,980
Safety Index 4.3 Low
Our verdict Uncertain case

Casino360 - Player cannot withdraw his winnings.

Unresolved Submitted: 12 Nov 2021
Black points: 7,571
Disputed amount: €310,000
Safety Index 2.5 Very low
Our verdict No reaction policy

Lucy's Casino - Player’s withdrawals have been discontinued.

Unresolved Submitted: 10 Nov 2021
Black points: 1,999
Disputed amount: €48,800
Safety Index 1.5 Very low
Our verdict Failed self-exclusion

Betonic Casino - Failed self-exclusion.

Unresolved Submitted: 10 Nov 2021
Black points: 91
Disputed amount: €2,000
Safety Index 4.7 Low
Our verdict No reaction policy

Winnings Casino - Player's bonus was not credited.

Unresolved Submitted: 08 Nov 2021
Black points: 12
Disputed amount: €30
Safety Index 6.4 Below average
Our verdict No reaction policy

Cherry Fiesta Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 07 Nov 2021
Black points: 92
Disputed amount: €600
Safety Index 2.7 Very low
Our verdict Against fair gambling

Dingo Casino - Player’s winnings have been reduced to x10 of the last deposit.

Unresolved Submitted: 06 Nov 2021
Black points: 924
Disputed amount: €1,000
Safety Index 4.9 Low
Show more complaints (+10)
Showing 4,811 - 4,820 of 5,455 complaints
1...481 482 483...546
Go to pageof 546 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!