Home Complaints Bonza Spins Casino - Player is displeased with the casino's Bonus T&Cs.

Amount: A$2,900

Bonza Spins Casino - Player is displeased with the casino's Bonus T&Cs.

0.2/10 Very Bad reputation Submitted: 17 Sep 2019 | Unresolved: 15.10.2019
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

29 days ago - 15 Oct 2019
The player played with a bonus and managed to complete the wagering and win A$5000. He went through a strict verification process and his documents were finally accepted. When the player received his winnings, he noticed the amount was only A$150. According to the casino, the reason for this was the breaking of the max bet rule. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Written by Peter
Casino Guru admin
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Mark

Hi Originally i won $11000, in which i was told i had to play and turn over an amount before withdraw, did this got down to $5000 in which I was told i had to produce validated id this was going on for over 4 weeks as nothing was accepted. and every time i would receive an answer it was on the tale end of the hour of the last 48hours of waiting. I finally was validated and information sent numourous  times was accepted. only to find out only$150 only deposited into my account. These guys are thieves. telling me i was playing over and above the threshold, a load of crap. Ive been done before and kept my bets down.telling me  i breached there contract clause absolutley wrong and unfair of this casino they should not be allowed to trade,  

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Peter

Dear Mark,

Thank you for contacting Casino Guru. I'm sorry to hear you couldn’t withdraw all your winnings. It is very common for casinos to limit the winnings from bonuses (maximum conversion) and implement other restrictions (e. g. maximum bet). The casino stated you broke the maximum bet rule. I can have a look at the Bonus T&Cs for you. What bonus exactly did you play with? 

 

Best regards,

Peter

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Mark

Because it’s been so long I don’t even remember. All I remember is whilst I was playing  a new game beauty fruity all lemons came out . I had a grand total of around $11000 I’ve tried looking at the history but it will only allow me to go back only 7 days for viewing. I was unable to withdraw as well as a continuing saga with repeated visa statements  car license rejected because the address I was playing with was my business address. Not residential. 

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Peter

Hi Mark,

Thank you for the reply. I had a look at the casino’s Bonus T&Cs and I found the maximum bet restriction:

"13. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8AUD, 8CAD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there’s an Active Bonus of 100 EUR in effect is considered acceptable practice."

The casino stated that you broke this rule. If this is the case, there is not much we can do. 

 

Best regards,

Peter

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Mark

Thanks for that PETER but can it be verified that I played 8 Euro or 8 aud as I play in aud 

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Bonza Spins Casino

This response was removed by Guru Admin

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Peter

Hi Mark,

The casino should be able to give you this information. If you broke the maximum bet rule, there is a record of this. I contacted a casino rep, we will now wait for a reply. 

 

Best regards,

Peter

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Mark

Thanks peter I look forward to the response as I was unable to get on from them many regards 

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Peter

We would like to ask the Bonza Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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Peter

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

The request to reopen the complaint has been submitted. We will review the situation and inform you about the outcome of this process.