Home Complaints WPokies Casino - Player is convinced the casino owes him his winnings.

Amount: €500

WPokies Casino - Player is convinced the casino owes him his winnings.

6.0/10 Questionable reputation Submitted: 15 Sep 2019 | Unresolved: 15.10.2019
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

29 days ago - 15 Oct 2019
According to the player the casino owes him winnings which leaves him frustrated. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Written by Peter
Casino Guru admin
Public
leighton

can you please not spruke this casino up,,,they simply dont pay,,,ive never had so much trouble with a casino,,,still owe me my winnings....next best thing to do is target sites that lead australian players to these bad casino,s....only option left.

Public
Peter

Dear Leighton,

Thank you for contacting Casino Guru. We'll do our best to help you, but we need more information on the issue.  Could you please be more specific? Why didn't they pay out your winnings? Did the casino specify the reason? Thank you for cooperation.

 

Best regards,

Peter

Public
leighton

thanks peter,since early june i done a withdrawal of 280 dollars,i entered a incorrect swift code...i kept playing and went to over a thousand,the acount now is on 500...the acount is stuck on pending withdrawal...i cant withdraw due to the fact im stuck on...you already have a pending withdrawal,,,i also cant acess my acount to update eather,ive done 6 screen shots over this time and all i get is the it department have fixed the issue,,,there is no phone number or adress for this casino.

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Peter

Hello Leighton,

thank you for your reply. Let me ask you a few questions to fully understand the problem. Did you try to cancel the pending withdrawal and update the information? Did the casino specify why is your account closed? 

 

Best regards,

Peter 

 

Public
leighton

answer is no and no,,,the acount is just stuck on....you already have a pending withdrawal....i cant acess my acount ,they just tell me to make another withdrawal,,,but that link is frozen too....yhey simple just dont want to pay.

Public
Peter

Hi Leighton,

Thank you for providing us with the requested information. We will now try to get in touch with the casino.

 

Best regards, 

Peter

Public
Peter

We would like to ask the WPokies Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public
Peter

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

The request to reopen the complaint has been submitted. We will review the situation and inform you about the outcome of this process.