We can confirm that the contested winnings were voided as the following terms and conditions of the casino has been broken:
- Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared.
We see that the deposit in play was deposit ID 705613 of 33.05 EUR, therefore, according to the rules you are not allowed to bet more than 9.91 Euro. Your gameplay was audited, and it shows that you made 209 bets over the limit ranging from 10 EUR to 200 EUR on the following games:
- Dragon Hunters
- American Blackjack
- Market Wonders
We understand your frustration, however, since you broke Terms and Conditions, therefore, your winnings have been voided.