Euromoon Casino Review

Before the player started playing, he contacted the chat support and its manager to discuss that he didn't wish to play any bonuses. The manager agreed and told him that he would be safe if he deposited more than €200 each time, so he did so. After he played various games for a while, he requested a withdrawal of €1,600. A few days later, he received an email that stated that his withdrawal was declined due to an irregular betting and strategy he used. The casino returned the player's deposits and did let him play more, but they never paid him the money nor they let him withdrew more. There is no further notice on this case.

One day after the player made a withdrawal request, they were advised by the VIP manager to take a part of the winning and keep playing to keep the account in active mode. The player did that with €50 from his winning, but accidentally hit the max bet button and automatically lost all their winning of €1,900. The casino didn't respond to the player in any way or form.

After making a deposit of £1,400 and winning£4,600, the player received a phone call from the finance department that his withdrawal needed to be split into two payments of £2,000 and £2,600. In the meantime, while he waited for the payment to process, the player spent £3,200 playing. As he waited too long for the payment to process, he was promised to be accredited a half of his deposit money. Later on, the player received £580 and was waiting for the remaining £820 to arrive. There is no further information on the case.

The player won €11,000 with his bonus and once he requested a withdrawal of €5,000, it was denied. The casino claimed that the game contained a bug and they were not going to pay him his winnings. Instead, he was offered a refund of his original deposit and to play with the same bonus once again. We're not sure if the player took this offer but the complaint remained unsolved.

The player deposited €100 to the account and was making a small bet increment and won over €800. On the last two spins, the player overlooked one of the rules and their whole winning was confiscated. The player stated that only the last two spins were the ones that should have been confiscated, not the whole winnings. There has been no response from the casino ever since and the case remains unresolved.

The player from Italy is requesting her account to be closed due to a gambling problem. We’ve reopened this complaint as per the player’s request. Even if it was resolved successfully in the past, the player succeeded to reopen her previously closed account again. Finally, we have received a confirmation from the player that the account has been closed permanently and the problem has been solved.

Paffy, a player from Italy, has been playing at this casino for a while and was always paid out without any issues. The problem started during the last verification process, because the player’s previous identity documents have expired. The player received a call from the casino informing them that their withdrawal has been approved and recommending them to deposit in order to stay active. Later, the player found out that the payment has been declined because of failed verification. The player mentioned that even small winnings are paid in instalments and does not recommend this casino. This case was successfully resolved.

The player from Italy has requested a withdrawal three weeks ago. It hasn’t been received yet. After 28 days since the player's request of withdrawal, he was able to receive his money and the complaint is resolved.

James from the UK made several deposits at Classy Slots Casino, but his last deposit didn’t appear on his account. After he reported the problem with all the evidence, the casino started investigating the issue, but until now, they cannot explain where the money is.