HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,542Opened763Unresolved5,500Resolved13,133Rejected22,146
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

Staxino Casino - Player’s winnings are confiscated.

Unresolved Submitted: 27 Dec 2024
Black points: 18
Disputed amount: €171
Safety Index 6.9 Above average
Our verdict No reaction policy

Golden Genie Casino - Player’s withdrawal is delayed.

Unresolved Submitted: 26 Dec 2024
Black points: 249
Disputed amount: £1,096
Safety Index 0.9 Very low
Our verdict No reaction policy

BetFoxx Casino - Player's account has been closed.

Unresolved Submitted: 26 Dec 2024
Black points: 11,088
Disputed amount: €300,000
Safety Index 0.6 Very low
Our verdict No reaction

DaVegas Casino - Player’s account has been closed.

Unresolved Submitted: 26 Dec 2024
Black points: 100
Disputed amount: 5,400 INR
Safety Index 6.5 Above average
Our verdict Insufficient evidence from casino

BreakWin Casino - Player's withdrawal has been rejected.

Unresolved Submitted: 25 Dec 2024
Black points: 3,437
Disputed amount: A$11,007
Safety Index 0.0 Very low
Our verdict No reaction policy

Pokie Mate Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 25 Dec 2024
Black points: 128
Disputed amount: A$2,300
Safety Index 4.3 Low
Our verdict No reaction

Platincasino ES - Player’s winnings have been unfairly deducted.

Unresolved Submitted: 24 Dec 2024
Black points: 458
Disputed amount: €4,752
Safety Index 9.2 Very high
Our verdict Uncertain case

Electric Spins Casino - Player’s withdrawal is delayed due to identity verification.

Unresolved Submitted: 23 Dec 2024
Black points: 1,024
Disputed amount: £6,000
Safety Index 8.1 High
Our verdict No reaction

Gohog Casino - Player's winnings have been confiscated.

Unresolved Submitted: 23 Dec 2024
Black points: 306
Disputed amount: $1,340
Safety Index 9.4 Very high
Our verdict No reaction

Kikobet Casino - Player’s withdrawal is delayed.

Unresolved Submitted: 23 Dec 2024
Black points: 459
Disputed amount: €850
Safety Index 2.3 Very low
Show more complaints (+10)
Showing 2,371 - 2,380 of 5,500 complaints
1...237 238 239...550
Go to pageof 550 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!