RichKing Casino - Player’s struggling to withdraw their winnings.

Well I'm still waiting for a response from them( Rich King Casino ) I'm still waiting for my winnings to be deposited I feel really let down by them. They take it deposit from my credit card ! I asked them if my account is verified they told me ( Yes it’s verify my account) that’s why I play. After when I win and want withdrawal they told me my account is not verified. This company is cheating people . Is there anyone happy to help with casino ? Thay now my partner have cancer and now I have a debt .

Dear angeliczk1513,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

last year I sent all the documents along with the statment from the bank, and no response, contact was lost. I'll try to post again tomorrow after work. Thank you for your answer

Kind regards,

Angelina

last year I sent all the documents along with the statment from the bank, and no response, contact was lost. I'll try to email again tomorrow after work with all the documents + Bank statement.

Thank you for your answer

Dear angeliczk1513,

Have there been any developments since our last conversation, please?

No , nothing: I send it them new documents and no replays

Last week I send to Rich king casino all documents and still no contact with them . What can I do ?

Thank you very much, angeliczk1513, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of RichKing Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, Angeliczk1513!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thank you so much .

I keep sending to them email but still no response.

Hello . Still no Contacts with king rich casino . No answer please help me they took from my credit card and now they don’t want to withdraw my money .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team