Cafe Casino Review

The player from Tennessee had his account abruptly disabled for alleged "bonus abuse" after he won $991. He suspected that this was a strategy to avoid paying his winnings. Despite his cooperation and the provision of all necessary information and communication logs, the casino did not respond to our attempts at mediation. We had advised the player to contact the Curacao eGaming Authority for further assistance. The complaint was initially marked as 'unresolved', which could have negatively impacted the casino's rating. However, after the player had contacted the gaming authority, they were able to withdraw his winnings. Consequently, we marked the complaint as 'resolved'.

The player from the US had claimed a win from the Deluxe 777 game wasn't registered by the online casino. Despite having provided evidence like screenshots and even escalating the issue to the manager, the player's win hadn't been acknowledged. The player had also mentioned inconsistencies in the casino's explanation of the game's rules. We had requested additional information from the player and attempted to contact the casino for their side of the story. However, the casino hadn't responded to our attempts to mediate the issue. Without the casino's cooperation, the complaint had to be marked as 'unresolved'. The player had been advised to contact the casino's licensing authority.

The player from California referred a new customer to Cafe Casino, received a bonus, played games, and won. After fulfilling the wagering requirements, their account got disabled and investigated, resulting in confiscated winnings due to alleged "bonus abuse". The referred person's account was also closed without refunding her deposit.

The player from the United States was overcharged on numerous deposits. After presenting bank statements as proof, the casino denied the overcharges, offered an unsatisfactory bonus, and disabled the player's account. The casino has not been responsive to the player's attempts at communication. Since the issue happened more than a year ago, we rejected the complaint as a cold case.

The player from the United States had issues with depositing money into the casino via a copied Bitcoin address. The casino asserted they hadn't generated the address provided by the player. Despite the player's firm belief that the address was copied correctly from the casino's website, her funds remained inaccessible. The player had requested to close the complaint, hoping to resolve the issue directly with the casino. As per her request, we had closed the complaint.

The player from Indiana complains about the casino's Prize Wheel Promotion having unclear promotional terms and conditions, specifically a hidden condition about wagering requirements. After questioning this condition via chat, their access to the community forum was blocked. We closed the complaint because the player didn't respond to our messages and questions.

The player from the United States had his account blocked due to an accusation of having the same address as his referral. The casino has not responded to the complaint, and it was closed as "unresolved".

The player from the United States is experiencing difficulties withdrawing his winnings due to ongoing additional verification. Unfortunately, the casino didn't respond to the complaint so we were forced to close it as "unresolved".

The player made a withdrawal request of $1,000 and after more than a week of that, the request has not been processed. The player then canceled and resubmitted the request after which they got an e-mail stating their account had been temporarily blocked because of alleged findings of suspicious activity in their account. The casino also asked the player to e-mail them a signed photo identification. The player at the same time also received an e-mail from the casino saying their withdrawal request had been declined. The current status of the payment is unknown as the casino wasn't willing to further discuss the matter.

The player requested a withdrawal but it was denied due to an accusation of bonus abuse. The casino was asked by the mediator to provide evidence, but they failed to do so. There is no further information available.

The player from Georgia, who had been with Bovada.lv for over 7 years without issues, found her account locked after attempting to withdraw $380. She still had at least $200 in the account and believed this occurred after using a deposit bonus. She sought to have her account reactivated and her funds returned. The Complaints Team contacted the casino, and the player's account was reactivated without explanation, allowing her to access her funds. The issue was marked as resolved.

The player from Texas had initially been unable to withdraw her winnings of $1400 because her account had been deactivated for verification purposes. Despite having submitted the required documents, she had been left waiting for a response. After a series of correspondences with the Complaints Team, the issue was finally resolved. The casino had closed her account, but she had been able to withdraw her winnings. The Complaints Team then marked the complaint as 'resolved' in their system.

The player from California used a no-deposit bonus on Bovada and won $100. She experienced difficulties in updating her phone number which the casino required for verification. Even after a lengthy chat support session and sending requested ID photos twice. Later the player confirmed his casino account was restored and he was able to withdraw his funds.

The player from Mississippi had their account disabled after attempting to withdraw $600 from a recent balance of over $1,300. Despite having won previously, they faced delays as the casino indicated a 24-48 hour wait for a call. The issue was resolved after the player cooperated with the casino and addressed verification concerns related to a linked account. Following extensive communication, the player successfully received their winnings. The complaint was marked as resolved by the Complaints Team.

The player from Illinois had her account disabled a few hours after attempting to withdraw $2,150.66 from Ignition Casino. Despite having necessary verification documents ready, she was still waiting for the investigation team's review. The player confirmed that her account was disabled on June 13, 2024, after a few weeks of activity and a successful play-through of a small bonus. The issue was resolved after the casino approved the withdrawal, and the player confirmed receipt of the payment. The complaint was marked as resolved by us.

The player from Oregon had winnings confiscated from their account. Communication with the casino has been severed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Colorado has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. After contacting casino and their affiliates we still weren't able to get a response. The issue has been resolved successfully.