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OverviewBonuses0User reviews192Safety Index explainedDiscussion22Payment methods13
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (18 to 24 months).
Cafe Casino Review
When reviewing and assessing Cafe Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Cafe Casino scored a Below average Safety Index of 6.2, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Take a look at our full Cafe Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index – Cafe Casino fairness and safety
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Cafe Casino review, we carefully went through and inspected the Terms and Conditions of Cafe Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
Based on our estimates or gathered data, Cafe Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention Cafe Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
In our comprehensive review of all relevant aspects, Cafe Casino has attained a Below average Safety Index of 6.2. This casino is not a good fit for players in search of an online casino that is committed to fairness.
Note: As far as we are aware, Cafe Casino is interconnected with 6 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Cafe Casino. Due to the link to other casinos, this casino has scored a lower Safety Index than it would have on its own.
Terms and Conditions of Cafe Casino evaluated
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Cafe Casino to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Cafe Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 18 complaints directly about this casino in our database, as well as 179 complaints about other casinos related to it. Because of these complaints, we've given this casino 8,951 black points in total, out of which 4,587 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Cafe Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Cafe Casino has a Good User feedback score based on the 191 user reviews in our database. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Cafe Casino is owned by Arachis Media and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Cafe Casino has been granted a gambling license in Comoros issued by Anjouan Gaming.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. You can find languages available at Cafe Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Cafe Casino, managing your account, withdrawals, or other matters. Cafe Casino has a good customer support, judging by the results of our testing.
Casino games and slots available at Cafe Casino
Cafe Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 17 game providers are offered. This includes Realtime Gaming, Rival, Betsoft Gaming, BGaming, GameArt, Spinomenal, Genesis Gaming, Woohoo Games, 1spin4win, Nucleus Gaming, Revolver Gaming, Smartsoft Gaming, Radi8, Reevo, RFranco Games, Dragon Gaming, Wingo.
Cafe Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from Cafe Casino, which are listed in the 'Bonuses' section of this review.
Note: Our separate page features details on Cafe Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by Cafe Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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User reviews
(192)
User reviews of Cafe Casino
This is a place to share experience with Cafe Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I loved playing here, the issue is lately they do not honor their free spin incentives. They tell you to wait a couple of days for them to load. Then when you come back later they said sorry it's been too long. Be careful when making a deposit to receive free spins. They have a lot of glitches when in comes to their incentives and the customer service is no help to get it resolved. They will also leave you on hold for long periods of time and then if you don't reply within a minute or two they will disconnect. If you can play and withdrawal without dealing with a human you should be fine.
Update 7/7/24: I don't know why Casino Guru gives this casino such a low score. I have never had one instance where I didn't get paid within an hour or so. They rate some of these RTG holes as great, yet they are just money vacuums. Play Case Casino, Bovada and Ignition. Sometimes Slots.lv isn't bad.
I have been playing here a couple of years and it's legit. I've won big (slots) and also had long losing streaks. They have a wonderful variety of slots. Payouts are fast using Bitcoin.
This site is bad. I’ll say again. The game providers are the worst and the format and quality of the site is even sorrier. Some games you can’t get out of without using the back button on your search bar. You cannot win here as I’ve deposited at least three times and it’s not just about not winning but when you can’t play for more than 3 minutes with your deposit because there is actually no wins no bonuses or anything else that would keep you playing. This site is really bad and it’s just like a few other sister sites but at least the others pay a little so you don’t just throw money away. Because when you play here that’s what it feels like.
Use to enjoy playing with them but the past few months everything has changed. Bonuses are a joke! Every game seems to have a small glitch which throws off free spins for me. Every time I deposit the balance never goes up only down. I gave them a second chance and I'm officially done wasting my time and money with them
Idk if it's just my luck with them even tho it should be impossible to lose as much as I spent here it never happens to me any other casino .... cafe casino just sucks .. there support team rocks tho they very helpful.
They offer free spins for deposits over 30 dollars. After being a member for almost a year it all of a sudden wouldn’t work. I talked to 8 different online chat assistants which only one would resolve and agree that a 44 dollar deposit is greater then 30 to recieve the free spins which then was told it will be taken care of and after twoof waiting it never was. This is the third time I was told an issue would be resolved but yet they pretend as if there was never any inquire about it, even when I show them the past chat. Terrible customer service, they don’t honor the main page bonuses, and they refuse to acknowledge any wrong doing after wards or make any effort at all to correct it, regardless of how much proof you have to show for it. I would stay away from this casino.
They took $2000 away. I had a $5000 playthrough requirement to complete which I did in three hours at the end of completion. My withdraw balance was $2300. I proceeded to withdraw $2000. But the next morning my account was froze and 48 hours later I was accused of fraudulent use of referral bonus. Chat was unhelpfull and I am sad.
No problem here passed 35x bonus check terms and conditions, i won 10,000 on big cash win and got all my money im up in the ling run by a long shot!! Games were good.
This casino is a scam just like most of them I have noticed through many people saying they stole there money which one hundred percent is true no matter if the person is playing by the rules or if they are cheating they will pay money out it just depends which times and how many times do they want to and when they don’t want to there’s nothing you can do or say just accept the fact you knew what they are capable everybody’s turn comes around, me personally didn’t have my turn thank god and saw what was happening I found out from other people I know big depositors and little depositors it’s only matter of time but I did have in the past on similar sites but I still play on this one actually just not with my own money just theirs from other sites or stupid little spins I get but I could care less of losing and when I win which I keep winning a decent amount and withdrawing it nothing crazy just know never to accept that you actually won anything. Just paying for your own tab that you don’t know you have going and have to pay it when you finally hit a good one or when finally found a way to get through something difficult toJUST A FRIENDLY TIP THEY DONT CARE WHAT WE THINK OR WHAT THEY DO so the joke is on us for believing that these sites tell the truth and mean everything they state just like the government THEY WILL ALWAYS WIN WE ARE JUST A BUNCH OR WORKING ANTS TO THEM THAT CANNOT DO ANYTHING ABOUT IT RIGHT OR WRONG
Trying to get people to stop defending these Buisnesses nothing good about theirs and heartless people
Just cause Epstein didn’t touch anyone you know dosent mean he’s not bad
Epstein = CAFE SLOTS.LV BOVADA IGNITION
You making deposits to these sites equals you are supporting them
Choose wisely and remember you had the information and no you still let it happen to you
In the first month I won about 9,000$ they games were fun they were fair since then I have not won a thing it’s so horrible I know it’s a scam I’ve lost about 13,000$ with a return of less then 100$. Their bonuses are worthless they have a 6900$ play through bonus. They have a free wheel everyday if you deposit with crypto I won 1000 free spins today only won 160$ and the play through to cash out was 7,000$ what a joke.
Typical casino where they let you win $50 right away and then all you'll do is keeping making deposits but no withdrawals.
Then they charged my account $80 for 3 credit card charge backs of more than 6 months old so I closed my account with a -$80 balance. F*ck em...
Mafaga
Unregistered user
• 2 years ago
The casino has made recent changes that had negative effect on its customer base. They advertise crypto exclusive perks if a player commits to making deposits only using crypto. The perks they advertise are false. Some players receive them, some do not. When questioned about it they responded saying " Players eligible to receive the prize wheel vs reward points and free spins will be based on our company's discretion. I'm afraid details of our company's decision making process are not shared externally."
What kind of shady response is that? The terms should be clear and applied equally to all patrons. Support no longer seems interested in pleasing the customer. They are only defensive and vague.
I don't want to be only known as a complainer. I play a lot of these online games. I have a few favorites and Cafe Casino is my number 1. They have a good choice of games to play. They have great customer support team. This team has always been easy to get answer from. Sometimes the wait time is a little long but their support team makes up for that. They have quick deposit and withdraw. I do bitcoins cause of the no fees. All in all this casino is a great ace to have fun with no worries of getting your winnings. If you have not played here (also slots l.v. they are affiliated) then you must try.
Cafe Casino went from one of my faves casinos to making sure I go every Chipy, Trust Pilot, every casino reviewer to get as much people to stay away from Cafe Casino... I deposit $200-$300 a week here and Ive cashed out thousands and it all went smooth and FAST... very similiar to Slots.lv and Bovada... but STAY AWAY... all the years of loyalty came down to 50 free spins I never got and not like the ANNOYING, CHEAP, free bonus players that complains not gettin paid on 1st bonus 😂 NO IM COMPLETELY OPPOSITE OF THOSE cheap players... I didnt get the spins so I contacted chat and support and finally on my 5th chat I talked to Ana who just told me that promo is not for me as I read all the rules of promo was irritated so I told them to disable my account and that Ana girl didnt even hesitate...my deposit was $50 LTC all cash STAY AWAY HARD WORKING PEOPLE... BAD MANAGEMENT
@eddyjallday
FAST CASH OUT...$2500 got before I woke up Crypto
BAD MANAGEMENT AND JUST DONT CARE
LIVE CHAT IS VERY HARD TO REACH AND EMAIL SUPPORT ARE BOTS
I’m a big fan of this group of Casinos. Fun games and they actually payout.
Original Games
Safety Index explained
Safety Index of Cafe Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Cafe Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average6.2/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (18 to 24 months).
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Casino voids gaming account balances after less than two years of account inactivity
T&C copied from the casino's website (in English):
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