ComicPlay Casino - Player’s withdrawals are delayed.

Your review here says they pay $2500 a week but then they will only pay $300 a week, you can see lots of people saying the same in their reviews on this site, which is strange that they have a 7.7 rating if you ask me.

My last two payment requests took a week or longer to be paid.

At this rate it will take over a year for them to pay out my balance.

This is obviously done so people become frustrated and lose winnings back.

I would like at least that the Withdrawal Limits on the review page for this casino here be updated accordingly so that people don't sign up thinking they will be paid in a reasonable timeframe.

Thank you

Dear njurso,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ComicPlay Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you share a screenshot of your recently completed and pending withdrawal requests?
• Have you contacted the casino and confronted them about the slow rate of withdrawals? With what result?
• Please forward your conversation with the casino regarding the issue to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have sent an email with the requested information. Thank you

Thank you very much, njurso, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello njurso,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I have checked the information about the casino's withdrawal limits. I have found this information in the Casino Payment Methods section

My colleague assigned to the review has confirmed these limits with the casino team during the review process, as this is a standard part of our procedure. This is why we include these limits in the casino review. However, I understand that in your situation, these limits may not have been strictly adhered to; otherwise, it is likely you would not have felt the need to submit your complaint.

I will contact the casino to shed more light on this matter.

We would like to invite ComicPlay Casino to join the conversation.

Dear ComicPlay Casino,

I would appreciate it if you could clarify the reasons behind the slow processing of player withdrawals, which do not appear to be following the standard schedule. While I acknowledge the existence of a weekly limit of $2,500, it has been noted that the player is receiving payouts significantly below this threshold. Could you please advise on how this process can be expedited?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Thank you for your feedback.

I have been in touch with a Casino representative regarding the matter and can confirm that the maximum weekly cashout amount is indeed $2,500. However, as outlined in Article 11 of the Cashout section in the Terms and Conditions, "A large amount of cashout may be split into smaller parts depending on the Player Class and corresponding cashout limit."

After a thorough review of the customer’s account, the Casino representative developed a personalized cashout plan to expedite the distribution of winnings as efficiently as possible. All relevant details have been sent to the email address associated with the account registration.

We sincerely apologize for any delays in processing that may have occurred and hope you will enjoy an improved experience moving forward.

Thank you for your response, ComicPlay Casino.

Dear njurso,  

Could you kindly provide confirmation regarding the amounts you are currently receiving in payments? Does this correspond with the usual payment schedule of ComicPlay Casino?

Yes they are paying 1000 per instalment now, which is acceptable.

Thank you

Dear njurso,

Thank you for the update. While I understand the payouts are still not set in the ideal amount, however, I guess we can agree the current payout rate was set to a much more favorable amount than it was before. I have my fingers crossed that the disbursement of the payments will be in accordance with the agreed schedule and you will receive all your winnings in a reasonable time

Can I proceed to close your case as resolved or do you need assistance with anything else?

That is all, thank you very much for your help.

Dear njurso,

Thank you for your confirmation. We're glad to hear that our intervention helped to address the situation. We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru