ComicPlay Casino - Player’s criticizing false advertisement of bonus.

I made a deposit while on a $60.00 free chip bonus. I deposited $40.00, USD and I’m Canadian. That was just another hit. I wanted the 400% bonus that was suppose to come with it. Radrick said my bonus would kick in after the first bonus was finished. It did not. I chatted with ELLEN and got nowhere. I’m done with this casino. So very unfair. You’d think the bonus was coming out of her pocket. I asked her to check Radicks chat with me. Stay away from this casino.

Dear Patricia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found https://comicplaycasino.com/bonus-terms:

"The Player is allowed to have only one active bonus at a time. Furthermore, only one bonus is applied to each deposit, which can be used solely for wagering purposes.

In order to claim a new bonus, the Player is required to fulfill all the wagering requirements for previously redeemed or current bonus or keep the balance lower than $1 (one dollar); otherwise, the bonus will be considered active. Please check the T&C of each bonus for more detailed information on wagering requirements."

Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.

Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I’m done with your casino. You can say whatever you want to justify your end of the problem. You’re full of yourself!! You need to get some trained live chat people.

I’m sure you understand that I don’t work for ComicPlay Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to explain to you why you couldn't redeem the bonus offer.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.