ComicPlay Casino - Player complains about unauthorized deposits.

My name is Gabriel

I made my first deposit on cosmic play casino hoping to win money.And played my games and lost my money after I played 50.00of my games I checked my bank account and I was charged an additional 50.00🐕🌊 I am so disappointed at this casino. They told me sorry no refunds over the phone even though I’m a new player.. I feel so sorry for all the other people that got scammed on this casino website.

you can read other reviews saying they got scanned🧑🏻‍🌾

so i only deposited $50.

and was scammed additional money $50total amount scammed $114.50 was changed more for fee too

Dear Water333,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how you found out that both transactions were made by ComicPlay Casino? Do you see it in your bank statement? Or did the casino confirm it?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you in advance for your reply.

Best regards,

Kristina

Dear Water333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I saw It on my bank account and contacted customer service with comic play casino and they said there’s nothing they can do about it.All they did was offer me $50 of free spins but couldn’t put it back in my bank account.

by the way, I never did the second deposit it was only a one time deposit $50.😭

Thank you for your reply, Water333. Could you please provide proof that both transactions were made to the same establishment? Have you tried contacting your bank regarding this issue?

I contacted the bank and they told me private information not to share with nobody.thanks for your concern Kristina.And the only proof that I have is the very first picture I sent you.thanks for your help but bye😭I feel sad how there could be people like them comicplay casino people..and still getting away with it right now🤷

Well, although I understand, I am afraid that without strong enough evidence that both transactions were made to this specific casino, we are not able to proceed with this case further. We would really like to help, but it is impossible for us under these circumstances. I hope you will be able to resolve it with your bank.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.