The player from Sweden, even after having deactivated Mobilebet due to a gambling addiction, had managed to continue making deposits and obtaining bonuses. The player believed this led to a significant loss of money. She had continued to receive offers for bonuses and free spins and was able to play on credit via Zimpler. The player felt the casino should have noticed her gambling problem. However, we were unable to assist the player due to the significant time that had passed since the incident, making it difficult to gather evidence and reconstruct a timeline.
ComeOn! Casino - Player allowed to gable despite gambling addiction.
Amount: 200,000 kr
ComeOn! Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
ComeOn! Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I obtained many bonuses after 2019. I was also able to continue making deposits with zimpler and pay by invoice. I have spent a huge amount of money. This is despite having deactivated mobilebet due to a gambling addiction which opened up a new license in 2019..
Automatic translation:
Public
Public
7 months ago
Dear emmisen89,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with ComeOn! Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
7 months ago
Translation
Could play on invoice even after 2019 through zimpler. Was also offered lots of bonuses and free spins after 2019. Here too I asked for bonuses every day. They should have noticed my gambling problem
Automatic translation:
Public
Public
7 months ago
We apologize, , but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.
