Coins.Game Casino - Player's unable to withdraw his winnings.

Dear Support Team,

I recently accessed your website through a sponsored affiliate link, believing it to be available to UK residents. However, I later discovered that UK players are not accepted on your platform. Unfortunately, this oversight led to me depositing over 200 GBP onto the casino without realizing the restriction.

I recently won the above amount however am unable to withdraw this money without verification.....

If it's possible to get a refund on the deposit that would be amazing!

But it's not likely 😕

Dear nathanstevensjames,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.

Could you please clarify how much money you have in your casino account? If you cannot withdraw your winnings only because your account has not been verified, I recommend that you provide the required documents as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Hi, Just wanted to let you know that they did process my withdrawal 😁

Thank you for your time

Dear nathanstevensjames,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru