The player from British Columbia cashed out successfully once but faced issues when attempting to withdraw a larger amount of 100 LTC. After providing the requested proof of address, the player is suddenly unable to log in and is informed that their account is blocked due to allegations of cheating, which they deny.
Coins.Game Casino - Player’s account has been closed due to false allegations.
Amount: Ł150
Coins.Game Casino
Safety Index:HighSafety Index
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8.4
Coins.Game Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 38m 20s
Case summary
9 hours ago
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Public
19 hours ago
I cashed 1200 about a week ago with no worries and few days ago i hit big and i made a withdrawal request of 100 Ltc it started like there was nothing wrong but it got returned to my account after some time so i did it again this time they need more verification to be precise proof of address so i provide it i get email stating it will finish verification in48 h and they rushing it etx this morning i get a personal manager like vip everything is great then this afternoon i can't log in so i go to chat with represantative and they tell me my account is blocked canceled no money for me because i cheated trying to submit false documentation which is absurd i cashed out a week ago and suddenly im cheating because i won large amount? I need professional help please. I beg you help me! What they are trying to do is very wrong i feel helpless and i can't even explain the feeling. I never cheated i was always honest. Help me please i beg you..
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13 hours ago
Dear kestutisnarbutas11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coins.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Could you please list which documents you provided?
- Did the casino specify which documents were fake?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
