The player from Berlin wants to close his account with Coinplay.com due to the casino offering illegal betting options. Despite contacting support, his account is still active and accessible. He seeks assistance in closing the account. The complaint was closed as the player confirmed that the issue has been resolved.
Coinplay Casino - Player’s request for account closure ignored.
Amount: ??
Coinplay Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Coinplay Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello CasinoGuru,
I have decided to close my account with Coinplay.com. The reasons include this casino offering illegal betting alternatives. For instance, horse racing is prohibited in my country, yet it's still being offered.
I have no interest in maintaining an account with such a corrupt casino and have decided to close my account. I contacted support and they provided me with an email address to request my account closure. That being said, it has been several days and I still have access to my account, meaning I can still log in and make deposits.
Could CasinoGuru possibly contact the operator and close my account? This casino is showing no response!!!
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1 year ago
Hello Chris187,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Please, let me explain you what the difference between closing the account and self-exclusion is:
Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.
Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).
Thank you very much in advance for your reply.
Best regards,
Nick
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1 year ago
Translation
I couldn't find any self-exclusion on the casino site to no avail.
I have repeatedly emailed the casino operators that they should close my account completely at a different time. To date no answer.
Please dear CasinoGuru team please contact the casino!
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1 year ago
Translation
Dear Casinoguru Team,
You can close the case is done!
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1 year ago
Dear Chris187,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
