Codere Casino - Player’s account has been blocked.

gane con las freebets yo deposite los 200 requeridos y segui jugando y gane 8000 pesos mexicanos y segui jugando y llegue llegue llegue llegue llegue llegue llegue llegue llegue llegue llegue llegue llegue llegue llegue llegue llegue 5800 y me bloquearon la cuenta

Dear Karla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other free promotional offers in this casino in the past? Have you been given any reason why your account was closed?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Karla,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.