The player from Austria has deposited money in to his account, but the funds seem to be lost. The complaints was resolved when the player informed us that his deposit was credited successfully.
Cobra Casino - Player’s deposit has never been credited to his account.
Amount: €50
Cobra Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
My deposit of 50 euros was not booked. I also handed over a screenshot of my bank account, clearly showing that the money has been transferred.
Automatic translation:
Public
Public
3 years ago
Dear Robert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward a receipt of the transaction? My email address is nikolas.b@guruadmins.com.
Have you tried to communicate this issue with the payment provider? Ideally, you could forward any relevant communication.
However, I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a process which takes approximately one month. In these cases, casino has its hands tied.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Nick
Public
Public
3 years ago
Dear Robert,
We haven't receive any answer from you yet. I'll extend the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.
Best regards,
Nick
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