Dear fortoget,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ClubWorld Casinos.
I checked the website and can confirm, that when accessing the registration form from a restricted country, my attempt to register a new account is immediately interrupted, and the following information is presented:
While I couldn't attempt to access the website from Macedonia,
the country is listed as an accepted country in the registration form :
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please send me the communication from the casino in which they justify the account blocking and winnings confiscation? My email is tomas@casino.guru
- Have you confronted the casino with the information you gathered? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear fortoget,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ClubWorld Casinos.
I checked the website and can confirm, that when accessing the registration form from a restricted country, my attempt to register a new account is immediately interrupted, and the following information is presented:
While I couldn't attempt to access the website from Macedonia,
the country is listed as an accepted country in the registration form :
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please send me the communication from the casino in which they justify the account blocking and winnings confiscation? My email is tomas@casino.guru
- Have you confronted the casino with the information you gathered? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas