The player from India is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
The player from India is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
The player from India is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
Last 2 months gone they basically cancel my withdraw every time after that iask they said they need statement with selfie i send but they rejected beacuse they say it will need stamp n signature but i don't have this i have only online bank account which they don't give stamp n signature only mail pdf send than how can I verify my account my bank didn't give this type of things please help
Last 2 months gone they basically cancel my withdraw every time after that iask they said they need statement with selfie i send but they rejected beacuse they say it will need stamp n signature but i don't have this i have only online bank account which they don't give stamp n signature only mail pdf send than how can I verify my account my bank didn't give this type of things please help
Dear tejsarma806,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying your bank statement seems to be the only obstacle standing between you and successful verification? Has the casino approved the rest of your documents? Have you tried contacting your bank to give you your bank statement with the stamp and signature?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Dear tejsarma806,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying your bank statement seems to be the only obstacle standing between you and successful verification? Has the casino approved the rest of your documents? Have you tried contacting your bank to give you your bank statement with the stamp and signature?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
2 months gone they rejected all my documents please help mee
2 months gone they rejected all my documents please help mee
Thank you very much for your reply, tejsarma806. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Thank you very much for your reply, tejsarma806. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
mail coming in 27 nov that my account verify but withdraw cancel every time when i place they say they need holding my address proof with selfie i submit they rejected says they need stamp paper n signature in this address proof but my bank account is online they send pdf file statement how can I do that i don't have any chat screenshot kindly please help
mail coming in 27 nov that my account verify but withdraw cancel every time when i place they say they need holding my address proof with selfie i submit they rejected says they need stamp paper n signature in this address proof but my bank account is online they send pdf file statement how can I do that i don't have any chat screenshot kindly please help
Till now no update what is going on please help me to withdraw
Till now no update what is going on please help me to withdraw
Have you tried contacting your bank to see if they can issue a document like this for you?
Have you tried contacting your bank to see if they can issue a document like this for you?
Dear tejsarma806,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear tejsarma806,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.