Club Player Casino - The player struggles to close his account.

I signed up. Played all welcome bonuses. Lost on all and I decided to close my account after reading the reviews on Casino.Guru. I wrote them emails and this is what I get in response. See below. This is nonsense. No one gets in touch with you, no representative gets in touch.

Hi Jay,

Thank you for reaching out to Club Player Casino.


We have received your email and will be assigning it to one of our support representatives.

IMPORTANT: Due to the high volume of incoming email traffic to our site, replies can take up to 72 business hours.

Your case number is 152529612 for future reference.

Thank you for playing with Club Player Casino and we look forward to chatting with you soon.

Have fun and good luck!

Sincerely,

Club Player Casino

Email: help@clubplayercasino.com

Hello zena5755,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When exactly did you contact them in order to close your account? Did you ask for account block or self exclusion? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

As for verification of the account? it is not verified and I was not asked for any verification.. I did not win there. There is no self exclusion in RTG platform casinos. I have never spoke to anyone. I was told to write an email.

I asked them to close my account on 05/15/2023 . Here is one of my emails to them,

5/15/2023, 4:42 PM

account closure Username: 918m*****

To whom it may concern. I would like my account closed today. I am not happy with the performance of the slots. no return to player and my money doesn't last long. boring game play

Please close my account

Jay

_______________________________________________________________________________________________________

Then I would receive this auto reply message that no one ever contacts you.

Thank you for reaching out to Club Player Casino.

We have received your email and will be assigning it to one of our support representatives.

IMPORTANT: Due to the high volume of incoming email traffic to our site, replies can take up to 72 business hours.

Your case number is 152512094 for future reference.

Thank you for playing with Club Player Casino and we look forward to chatting with you soon.

Have fun and good luck!

Sincerely,

Club Player Casino

Email: support@clubplayermail.com

THEY DO NOT EVER RESPOND BACK

Hello zena5755,

Even though the casino might not have self-exclusion option, you might try to contact them with this request or by mentioning gambling addiction. As you might know, account closure is not permanent and the player may request to reopen the account anytime so I'm not entirely sure that it would make any point to close it.

I would also recommend to probably move to a different casino which would fit your needs so you won't even feel the urge to login here again.

Unfortunately, for the same reason that the closed account can be reopened anytime, we can't punish the casino if they did not close it at all.

Nick, #1 I do not have a gambling addiction. If I do not like a casino and I have invested?? money into it with no return I close them. I do not want my accounts open in these casinos if I no longer play there. A casino should honor your request for closure. They should not ignore you or your request.

My major complaint is they never respond to you. This shows they could care less about your request. After reading the user reviews of Club Player I then made my decision to leave.

USER FEEDBACK: BAD How much would you invest in a casino with this rating?

Rated by 26 users

still getting emails from club player

Hello zena5755,

Is your account currently still open? Did you receive any respond from the casino since your request?

If still not, we can try to intervene.

The account is still open. I didn't receive ant notification from Club Player about my request of closure and I am still receiving promos from them.

I would like to invite Club Player Casino to join us and give us an explanation of why is the player's account still active after requesting to close his account.

Greetings all,

The player account in question has been deactivated and removed from the list for direct mailing.

Best wishes,

Club Player

Thanks Casino Guru as usual. You guys are the best!

I received another promo last night. There is no where to click unsubscribe so I marked it as Spam. I will let you know if I receive another.

Dear Club Player Casino,

Can you please advise what may have caused that the player still received a promotional e-mail from you?

Hey all,

The lists for mailing are pulled ahead of time and there is no way to remove a single address from the established lists. I have marked the account "do not contact" but I can't say exactly how long it will be before this takes effect. I can only say I have taken the necessary steps to prevent it in the future on our end.

Best wishes,

Nick and Club Player

Hello zena5755,

As the casino explained that you may still receive a few e-mails from the casino due older campaigns, do you consider the case as resolved or do you need any other assistance?

Resolved

Dear zena5755,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru