A player from Nevada had fulfilled all withdrawal requirements and provided the necessary documents but continued to face reasons not to get paid. The player accused the casino of being fraudulent. The player's account had been verified in January and she had played using a bonus code on top of her real money deposit. She initially attempted a withdrawal via Bitcoin, but was denied as she had never deposited using this method. She then tried a wire transfer, but this was also denied without explanation. The casino had requested her bank statements, which she viewed as an invasion of privacy. We had advised the player that providing bank statements was a common verification procedure. However, the player failed to respond to our messages and we had to reject the complaint due to lack of further information.
Club Player Casino - Player's withdrawal requests consistently denied.
Amount: $1,300
Club Player Casino
Safety Index:Above averagePlayer stopped responding
REJECTED
Case summary
I have done all the withdrawl process and given all documents needed. They refuse every withdrawl I make and come up with another excuse of why I can't withdrawl. This casino is a fraud and I will never play at any online casino again because of this!
Hello kramirez702,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Hello Nick,
My account was verified as of the beginning of January. I used a bonus code on top of my real money deposit but did all the playthrough requirements. I first asked to withdrawl using bitcoin but was advised I couldn't do so due to never have depositing using that method (which is understandable). That took 5 days for them to tell me that, but I had to reach out and find out why my deposit was denied as they never explained the reason for canceling it! After that I tried Wire Transfer method as this is what they advised me to do. Again, waited another 5+ days and same thing happened after I gave all legitimate details of my banking info and well as the swift code needed for international transactions. They booted my withdrawl again with no explanation. I then spoke through the chat portal to someone and asked the reason this time and now they are telling me I need to submit my bank statements. I don't find any reason for them to need my bank statements and seems a bit like invasion of privacy. That was the last time I spoke to the casino!
Hello kramirez702,
The casino has right in such cases to request a bank statement as it is a common verification procedure. Please be sure to forward them all the requested information as until the a withdrawal won't be possible.
Please let me know as soon as your account gets fully verified.
