Club Player Casino - Player’s withdrawal has been delayed.

It's been more than half a year now, but since I cleared the betting conditions for the no deposit bonus, I was told that I could withdraw up to $ 100 without having to play deposit, so I went through the withdrawal procedure. I was contacted for the first time about two weeks later, and the casino probably uses bank transfer. I sent an e-mail with the details exactly as the casino told me. Then, I will get back to you in about a month without any reply. And if I ask a question I don't understand, I won't be able to contact you again for weeks. Because of that condition, the story hasn't progressed at all, and I'm amazed and haven't responded at all, but I don't use a garbage casino where withdrawals can't be processed after half a year. Also, there is a clear discriminatory business, such as only deposit players can use chat. Casino is over

Dear SATOSHI,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have withdrawn any winnings successfully in the past from this casino? Was your account fully verified? Have you been advised what caused this extreme delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your help.

This is the first withdrawal at this casino. I was told that I could send up to $ 100 by international transfer without making a deposit, and I sent the necessary information by e-mail, so I sent it along with it, but then I felt like I was waiting for a while. By the way, I couldn't use the e-mail I was in contact with, and I couldn't open the e-mail sent from there.

I will contact the casino again once. However, it took me more than a week to reply to the e-mail to confirm one, so I feel like I'm not conscious of it and it's getting longer and longer. I was prepared for the first withdrawal to be late, but it was too late at the time of contact.

Thank you very much, SATOSHI, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello SATOSHI!

From now on, I will take care of your complaint. I would like to invite representatives of Club Player Casino into this complaint in order to help us resolve the issue.

I logged in to the club player

When I checked whether KYC was rejected, which should have been authenticated once, I did not contact, so I authenticated again, but it seems that KYC has not been authenticated yet.

It's a casino where the actions of each other completely pass each other and do not mesh well. Hopefully, I'd like to see the casino instead of me how I can withdraw $ 100 sleeping in my account.

Greetings all,

I've reviewed the situation and it appears you are still missing some information necessary for account validation as well as a confirmed payout method SATOSHI.

One of my agents will be reaching out to you shortly via email to walk you through the withdrawal process. Watch for that email, communicate and follow her instructions, and hopefully we can get this settled for you.

Best wishes,

Nick and Club Player

Dear SATOSHI,

I would like to kindly suggest to follow the instructions of the casino representatives in order to withdraw your winnings successfully. Please let us know once there is any development in the process.

Hey Satoshi,

Noted, I'll have the agent attempt to contact you at this address instead.

Best,

Nick and Club Player

I just got in touch with a club player. thank you. We will send you information such as the required documents listed there.

Dear SATOSHI,

I would like to ask you to provide us with an information on any development in your case.

We are currently contacting you with your new email address and providing you with this information. However, although I answered these two points, the answers seem to be different, and I am in trouble because I do not know what to answer.

• Checking account or savings account:

Savings account?

• Bank account type / name:

?? ?? ??

Please tell me the correct answer

Dear Satoshi,

Please be advised, that you might receive the best answer for your question from the casino's representatives, as they have certain requirements for the documents in the verification process.

I'd like to kindly ask Nick and Club Player Casino to further help us steer the player towards the right direction to finish the verification procedure and obtain his winnings.

They responded quickly to emails

After successfully reaching the withdrawal application, if the withdrawal process is completed, the withdrawal will be made. I was able to proceed to that point. This is also thanks to the support of Casino Guru. Thank you very much.

Hey all,

Thanks for your cooperation SATOSHI, looks like we have all the necessaries in place now. I'll see what can be done to get that approved and out the door for you.

If anything else is necessary I'll let you know but if not just let us know when it comes in!

Best,

Nick and Club Player

Dear Nick and Club Player Casino,

I will set a timer for 7 days for you, so you can inform us once the player's withdrawal will be 'out of the door'.

We become indebted to.

We request withdrawals as quickly as possible.

So far, the procedure has progressed

This is because of the cooperation of the management of Casino Guru. I'm not relieved because I submitted it as a complaint to this place with no reason and the transaction has not been completed yet, but I am satisfied that I have come so far.

I really appreciate it. thank you.

Greetings all,

I had the requested withdrawal reviewed for approval last week, unfortunately on review the approvals team noticed that 76.7% of all bets on the bonus were while playing Blackjack, they denied it for withdrawal. This bonus was good for slots, keno, and scratch cards only.

We will discuss the situation internally and with the casino.guru team.

Best wishes,

Nick and Club Player

thank you for contacting.

I'm a person who adheres to the bonus rules, so I don't think that's the case. As for the betting conditions of the bonus, I remember that after clearing the betting conditions with Bandit 3 of the slot, after confirming that it was converted to real money, I increased the real money with blackjack. Isn't that a mistake in confirmation? If that's true, please show me the proof and play history and make sure it's clear. I tried to check the play history at the casino, but I don't know how to read it. Can I check the history on the site in the first place? It seems that you can see the history of deposits and withdrawals. Anyway, I'm confident that I haven't violated the rules, so I think it's a mistake in checking it, but please check it again or show evidence. It's been more than half a year, so I can't say for sure, but I'm not an amateur, so if I say that I don't follow those rules, I'm not going to withdraw money. Also, surely, at Club Preiya, if you try to play a prohibited game with a bonus, the system should not open the game itself, so first of all, I realized that I can not play the prohibited game. I am. Please explain that as well. So if that is correct, I understand that this transaction is unsuccessful. nice to meet you

Casinos that can't even see the play history of this kind of thing will refuse to withdraw, so I think it's better to stop joining the ranks of unreliable casinos for the sake of running the casino. To be honest, I wasn't relieved because I was worried about being told that kind of thing, and I was also thinking about the maliciousness of rejecting it by leaving it to me, but it's a shame for club players. I hope this withdrawal issue will not affect your future casino operations.

I remembered. I took advantage of this betting condition bonus. The betting conditions were only five times. So, because the prize money of 25 free spins was small, I was able to convert the bonus to real money immediately. If you change to real money, it's not a bonus. With real money, it shouldn't be a problem to increase it in any game, so I think it's absolutely strange to cancel my withdrawal. Isn't this a mistake when you have this fact? I hope you will withdraw.

Dear Nick and Club Player Casino,

I would like to ask you to provide us with a game history of the player, so we can examine both your side of the story and the player's. Thank you in advance.

There is no reply. It's like the club player himself admitted that he had illegally canceled my withdrawal. With this

You really lose the casino if you don't play it.

Greetings all,

I have submitted supporting documentation to the casino.guru team for review.

Best wishes,

Nick and Club Player

What is it? What is a support document? Is it my play history? It's obvious if you look at it. The no-deposit bonus I used was a FS25 bet condition of 5 times.

So I don't remember the prize clearly

I only got $ 2 to $ 3. However, if I turned Cash Bandit 3 as it was, it hit, miraculously revived and the betting conditions were cleared immediately, and I played a lot after that. Sure, I did blackjack, but I also confirmed that it was converted to real money before playing. So why do we need to bother with banned games? In the first place, it's already cash, so no matter what I played at that time, it shouldn't have been a problem! When I asked the staff if I could withdraw properly before this exchange, he said that he was okay, so I think the story has progressed so far.

Am I talking about anything strange? That will be clear if Casino Guru looks at my play history. Nice to meet you.

Hello orekajidream88!

I would like to inform you that I am currently in the middle of discussion with the representative Nick about this issue. He ask me to provide him a few more time to resolve the situation, therefore I would like to advise that it would be good to wait until he will be able to come back with any kind of response.

So far we have not received any response. We would like to ask Nick and Club Player Casino to reply to the complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Thank you for your reply.

appreciate. After all, the casinos can't be proud to say that what they're doing is legitimate, so I think they'll take action to escape without contacting them. If I'm cheating, I won't complain so openly. This situation speaks for itself. I usually play at the casino to avoid such troubles, so unless I make an inadvertent mistake, I won't violate the rules. With that in mind, I would like to have discussions with the casino side on behalf of me. Thank you as always. I am grateful.

Greetings all,

Martin and I have been in contact on this and he has requested a compromise situation which I am looking into fulfilling. Thanks everyone for their patience in the matter.

Best wishes,

Nick and Club Player

Dear Nick and Club Player,

We are looking forward to hear from you about the further advance regarding this case, I will set the timer for another 10 days for you. In this time frame you will be able to inform us inform us, once there are any news.

Greetings all,

I genuinely apologize for the delay but the individuals I need to review this with have been taking their annual leave the last portion of the year. Everyone is expected to return the first week of January so hopefully I will have an update for you then.

Season's greetings and thanks for your patience and understanding.

Best wishes,

Nick and Club Player

Hello.

Casino player Casino

After all, $ 100 was still confiscated, there was no reason to be confiscated in the first place, and the reason why I did not process the withdrawal is that I am canceling it with a selfish argument, but are you willing to pay? Do you intend to keep your current posture as usual?

I would like you to give up on this matter as soon as possible, but I will not give up until a convincing solution is reached, as long as Casino Guru cooperates. Also, did you check the game history when converting from bonus to real money? Please report the result to me with solid evidence. First, you should tell me that. Please respond firmly.

Dear orekajidream88,

After gathering all the necessary information about your case, we have presented Nick and Club Player Casino with a solution which is fair for both parties according to our opinion. As there is an internal discussion needed at the casino's side, I would like to kindly advise we would wait for their answer, especially given the time of the year into the consideration. I am pretty sure Nick will come with a conclusion about the compromise situation in the following days and we will be able to resolve your issue soon.

Hey all,

Hope you had a pleasant holiday season.

As a compromise with Martin and casino.guru I have restored the balance to where it was before you started playing blackjack orekajidream88, now you will need to complete the $100 minimum/maximum cashout requirement playing slots and keno only to qualify for withdrawal. Once you have completed this let me know here and we can start working on getting you the funds.

Best wishes,

Nick and Club Player

Dear orekajidream88,

Thanks to the Nick's reply we were informed that the casino approved our proposal for a fair solution of this issue. Please, confirm the balance change in your account and also please let us know, if you consider this issue as resolved.

Dear orekajidream88,

We have not heard from you for a while. We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, the player hasn’t responded to our messages and questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.

I saw it now! nice to meet you