Club Player Casino - Player’s winnings disappeared.

In the middle of playing a nd bonus my balance went from $471$ to $50. I later checked my transactions and saw a requested a reversal withdrew request, which I didn't make in the amount of $321 71

I've been trying to call customer support but they all for a six digit code which I can't find anywhere to access a representative. I've sent two emails with no response. And the live chat doesn't click on a screen to talk to anyone.

How do I get ahold of someone who can fix this??

Dear Roze,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

Dear Roze,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I can't tell what the deposit code was. My transactions say bubble spins redeemed. The it says deposit fs requested and it says $12.50 next to it. Then it shows the reverse withdraw for 321.71$

Could you please make screenshots of this and post them here (or send them to my email address)?

Dear Roze,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.