Club Player Casino - Player’s struggling to complete account verification.

Well I emailed my verification nearly a week ago I have heard nothing back yet even though it says it only takes 72hrs. But nothing has happened I have received no email back I was waiting to get verified and then make my deposit but they are really stalling me with no response at all.

Dear 23fdegroat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have sent them all my verification material on 9/18/22 and it's been over a week so I believe that is more then enough time to get me paid yet I have heard no response

Hello 23fdegroat,

Have there been any developments since our last conversation, please? 

None at all actually

Hey all,

I can see that the documents process was completed and updated in your account on the 4th of September, we would still need a valid method of withdrawal in order to deliver funds. It would be best to get that in as soon as possible however I don't see a withdrawable balance in your player account 23fdegroat.

Your current playable balance is $76.60 ($100 is minimum for cashout) but it is from the 4th consecutive free chip with no cash deposit in the account, ever. The terms and conditions of the casino (and the chips themselves) state that no consecutive free chips are allowed, there needs to be a cash deposit in the middle in order to qualify for withdrawal.

If you would still like to fully verify the account for withdrawal by submitting a method of payout I'll be happy to help.

Best wishes,

Nick and Club Player

Thank you very much, Nick and Club Player Casino, for your assistance.

Dear 23fdegroat,

Sadly, we received supporting evidence from the casino that you have redeemed multiple free bonuses without placing any real money deposit in between. Please check the following rule (here):

"RULES

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

...

Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.

I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear 23fdegroat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Oh Lord I just wrote my response and I wasn't logged in yet damn. Okay yeah what is best method for deposit or withdrawal for your site sir. I am just making sure my action goes to a site I can trust and a payment made from you after this ad long as it's all good I'm gladly able to show deposit methods let me know how to contact this host on the phone for Club Player and I will set up this to happen today thank you

Dear 23fdegroat,

I'm sorry but I don't understand the query. Could you please elaborate? Are you requesting more information about available payment methods for deposits and withdrawals?

Nope I understand thanks

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.