The player complains that he has been waiting for this withdrawal for more than 5 days. He submitted all the documents required for the verification process.
I've requested withdrawal on 5th Feb and it takes 5 working days for casino to process withdrawals. Despite sending all the verification documents asked, I can't see my withdrawal has been confirmed.
Dear Anmol,
Thank you for submitting your complaint and I am sorry for your troubles. I would ask you a few questions to fully understand this case. First, did you claim any bonuses? If yes, could you please specify which bonus it was?
If you sent them an e-mail, I would suggest checking your e-mail inbox including the spam folder, as casino e-mails can sometimes end up there.
In the meantime, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent, sometimes it can take more than a week or even two. None of the serious and licensed casinos take KYC lightly. Thank you very much in advance for your reply.
Best regards,
Satrio
Hi there
I have received an email saying they have approved my documents on Monday. I haven't received the payment yet
Hi Anmol,
Thanks for your reply. Please keep me updated once you receive the payment.