Classy Slots Casino - Player’s winnings have been voided.

CLASsYy SlOTs iS. A ScamMing CAsino
 

 I

played one night depositing 70 euros I manage to hit on the slots spinning only 1 euro...as the night went on I played roulette managing to bring the total winnings of €3000 euros I was well happy a week later I got told i over bet spinning at 100 euros a spin and due to not spinning at 30% of deposit which would of been 27 euro min spin T the time I will be honest I didn’t see it it in the terms but these dirty scunny classy slots wiped my balance and had the check to tell me to okay with the 70euros I had original deposited all I say to all uk customers STAY AWAY FROM THIS PLACE THEy WiLl nEVEr Pay ot

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found:

"Betting rules

We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play."

I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos

'Fair and safe casinos' are those that meet all criteria for 'fair casinos' and have also implemented measures that prevent players from accidentally doing something against the rules or their own best interests.

'Fair and safe casinos' should therefore prevent players from accidentally breaking the T&Cs, Bonus T&Cs, or doing anything else that might jeopardize the money in their player accounts. Specifically, 'fair and safe casinos' should:

Enforce maximum bet sizes, restricted games and other bonus conditions.

Please, could you confirm for me that you were playing without a bonus? We will contact the casino and ask for their standpoint, right after your confirmation. Looking forward to hearing from you.

Best regards, 

Petronela

I can 100 percent say that I never played  with any bonus money from classy slots and the money was my own money. 
 

I opted out of the bonus scheme from the start as I know what restrictions it can do to the player. 
 

I want to thank you for trying to help.

Andrew

Dear Andrew,

Thank you very much for your quick reply. I contacted the casino regarding your confiscated winnings Hopefully, we will receive a response soon and sort this case to your satisfaction.

Classy Slots Casino, thank you in advance for your reply. 

I would like to emphasize, that we consider the rule about maximum allowed bet 30% of the last active deposit, to be unfair, when applied to the game with real money (without bonus).

Hi, we see that the account involved was closed on the 20 February 2020.

Under 20.3 of the terms "The Client is hereby acknowledging and accepting that any complaint or contest made by the Client more than 14 days after the date of finalization of the transaction which is the subject of the complaint in question will not be taken into consideration, and shall have no value."

Unfortunately, we cannot be of any assistance to the player's issue. 

Regards

Classy Slots Casino

20.3 of terms bla bla excuses excuses, I had went back and fourth with there team and they did nothing!! nothing!!! except send me terms and conditions this casinos is rotten to the core, I don’t know how they can still operate....UK EU US everybody around the world stay away from these con artist CLASSY SLOTS they will let you win and won’t pay out meaning the only person who makes money is them!! finance@classyslots.com I don’t even think they should have a finance team to be honest they don’t make payouts...I was so angry and frustrated with them that I have lost the will to ever gamble online again. And you know what really annoys me!! that you have nobody you can turn to to help with payout issues such as this...you win you should get paid that should just be a standard thing in the gambling world  that response from classy slots was so pathetic.

Under 20.3 of the terms "The Client is hereby acknowledging and accepting that any complaint or contest made by the Client more than 14 days after the date of finalization of the transaction which is the subject of the complaint in question will not be taken into consideration, and shall have no value. 
 

WHO DOESNT WANT MONEY THEY WON SENT TO THEM!!! 
 

THEY CLEARED THE FuNdS AnD SEnt me an Email to why they did it, I never accepted anything I sent about 30+ email and they responded back twice if I don’t get my 3000euros I will be bombarding them with 2970 more emails even if it takes me a few months 

Dear Andrew,

Please, could you confirm that your account has been closed? Have you requested this or the casino blocked it? 

The casino based on the number of email i was sending out of fustratiok stop me from signing in and because I was so Angry I sent them this email on the 20th February 2020

Oh I how I hate you classy slots you win...done me over dirty you can keep it delete everything of me from your records I will never deposit money with you dirty scumbag shitty casino again F*** YOU!!!!! 

Delete my account you dirty con artist 
 

yoi got to understand that I had felt deflated by the responses of being told I won’t be getting anything so I lashed out and said I’m wasting my time with complaining the reason it spark I since of flame again is tgat the gambling commission only got back to me a few days ago with a response and I couldn’t let it rest that this casino can just sit back and con people with the unruly T&C when I check the casino board it’s in caracao and is part of the whole Panama paper scandal I’m still waiting on a response from them but getting nothing because it’s all corrupted!! if they ain’t willing to budge just leave my complaint for people to see. 

like I said they blocked me from signing in then I sent the email to cancel my account and all my documents they have of me probably sold my details to third parties I get so many text messages from most probably there sister company's. 

Unfortunately, since you have closed your account, there is not much I can do for you. For the future references, I would suggest checking our website for recommended casinos: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

Sorry we were not able to help you with this case, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. I will reject your complaint now. Thank you for your understanding.