Cherry Jackpot Casino - Player complains that they didn’t win anything.

I have been a player at Cherry Jackpot, and all of its sister casinos (Spinfinity, Roaring 21, Slots Ninja, & slotsroom) for at least 3 years. I have made countless deposits. I actually recently reviewed my account with a support representative who tried in vain focus to divert my attention to one of their casinos where I had won a few dollars - only to eventually reveal to me that I had lost several thousand at the casino group, when I called him on it. I won several times in the past at their brand. However, I continue to make deposit after deposit after deposit after deposit after deposit, and it is obvious to me that the reels have changed considerably. They have literally altered the software when I play at their brand. My deposits are taken within minutes. Every single time. And I'm talking over a hundred deposits since a dime was cashed out. I have documentation to prove all of this. Chat transcripts, and deposit verification emails.

They're stealing from people. There's no other word for it. And I do not want other innocent, unsuspecting players to fall victim to these thieves. I've been playing it Realtime Gaming casinos for almost a decade. I've never seen anything like this. You see that this is my first complaint. Ever. So the incident must be truly remarkable, for me to leave a complaint.

Above & beyond stealing from people, they have increased their playthrough on most of their bonuses to 50x - across the board at all of the sister casinos. This ship is sinking and it is ready to go under. And they are just stealing as much as they can before it does. Something has to be done!

They send me emails from every single casino telling me that I have bonuses that I do not have. False advertising to say the least.

Finally, each and every time I contact support for a loyalty bonus, some free spins, or simply to ask about my account, I am promised time and time again that someone from management will contact me via phone or email. I have countless transcripts documenting this. The problem is I am never contacted! These people are lying to loyal, depositing customers. I am fed up! I know the chances of me recouping any of my stolen funds from these bandits are slim and none. But, I want to blow the whistle on these soulless monsters before they fleece more people.

Please help! Thank you.

Dear jeffmrobinson,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear jeffmrobinson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Give me some time to get together documentation that is meaningful and significant. That tells this story. I'm a busy man, but I'm going to find time to do it within the specified time frame. Thank you for the extension.

Hello jeffmrobinson,

Have there been any developments since our last conversation, please? 

Dear jeffmrobinson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.