The player from Argentina had won a significant amount at CBet Casino and was promised a payout after a delay due to site maintenance. However, the casino had accused the player of having a fraudulent account and banned them from playing. We had attempted to assist the player and asked for additional information to further investigate the issue, but the player did not respond to our messages. Consequently, we were unable to proceed with the investigation or provide potential solutions, which led to the rejection of the complaint.
CBet Casino - Player wins large sum, casino accuses of fraud.
Amount: $2,000,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
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3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
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7 months ago
Translation
CBet Casino is a total scam.
I won a total of 2000000 playing roulette. They told me my money would be available on Friday. Come Friday, they told me the site was undergoing maintenance, and there was a 2-day delay for each Latin American country (I am from Argentina), and that the turn for my country would be the following Friday. After 15 days, in response to my insistence, technical support contacted me, but without any kind of dialogue, they told me what they tell everyone - that my account is fraudulent and, from now on, I'm not allowed to play anymore. How can they give such an answer? My account is verified, I am who I say I am, and there's no fraud. The fraud lies with CBet, as they're refusing to pay out. I want to point out that while the site was allegedly 'under maintenance' and they couldn't pay me, they were still accepting bets. This is an outright scam. Please, can someone explain to me how I should proceed to lodge a complaint.
Automatic translation:
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7 months ago
Dear gabrielagiliberto8,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from CBet Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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7 months ago
Dear gabrielagiliberto8,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
