The player from Argentina had deposited and accumulated winnings of $30,000. He had encountered issues when he tried to withdraw $2,500, with the casino failing to address his request. Despite having raised a 'priority' ticket, he had experienced continuous delays from customer service. We had attempted to resolve the issue, but due to a lack of response from the player, we had to reject the case. We had emphasized that the player could have reopened the complaint in the future if he desired.
CBet Casino - Player's withdrawal request is delayed.
Amount: 2,542 ₮
CBet Casino
Safety Index:Very lowSafety Index
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3.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
Translation
Hello, my problem is that I deposited 3050 dollars and started playing roulette. Now, I have an accrued value of 30 million Argentine pesos (equivalent to 30000 dollars) and they refuse to look into my case. I cannot withdraw 2500 dollars. I initiated the complaint process on March 2nd, and each time I contact customer service, I am given the same response - to wait. Allegedly, they opened a "priority" ticket for me, but they neither communicate, nor take my case seriously.
Automatic translation:
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8 months ago
Dear royere,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from CBet Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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8 months ago
Dear royere,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
